Products should always be returned to the original place of purchase. We can only replace or refund products that were purchased directly from The Daylight Company.
If your order was placed with a retailer or online store please contact them directly.
If your order was placed directly with the Daylight Company you have 15 days to return a product to us if you are not fully satisfied.
Please contact us through the Contact Form or email email@example.com to obtain the return address and a reference number for your claim.
Faulty or damaged items may be returned to us for inspection in their original packaging before a replacement part is posted or a refund given. Please note that returns carriage cost is at your own charge. We will however refund the returns carriage cost if we find the item to be faulty.
You will need to provide the model and batch number (located on the lamp itself), a summary of the claim, as well as proof of purchase/order number. Whenever possible, attaching a photo or a video will speed up the process.
Read the full Delivery & Returns policy here